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Privacy Policy

“Emerald Euro Chauffeur Privacy Policy”

 

At Emerald Euro Chauffeur, we are dedicated to delivering top-quality services to you. This policy serves as an outline of our ongoing commitments to you concerning the management of your Personal Information.

We adhere to the Australian Privacy Principles (APPs) set forth in the Privacy Act of 1988 (Cth). These principles regulate how we collect, use, disclose, store, secure, and dispose of your Personal Information.

To obtain a copy of the Australian Privacy Principles, please visit the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

**What is Personal Information and Why Do We Collect It?**

Personal Information refers to data or an opinion that can identify an individual. Examples of Personal Information we collect encompass names, addresses, email addresses, phone numbers, and facsimile numbers.

We obtain this Personal Information through various means, including email, our website (www.emeraldeurochauffeur.com.au), cookies, and from third parties. We cannot guarantee the website links or policies of authorized third parties.

We collect your Personal Information primarily to provide our services to you, furnish information to our clients, and for marketing purposes. Additionally, we may use your Personal Information for secondary purposes closely connected to the primary purpose, in cases where such use or disclosure is reasonably expected. You have the option to unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we gather Personal Information, we will, when appropriate and feasible, clarify why we are collecting the information and how we intend to use it.

**Sensitive Information**

The Privacy Act defines sensitive information to include details or opinions about an individual’s racial or ethnic origin, political beliefs, membership in a political association, religious or philosophical convictions, membership in a trade union or professional body, criminal records, or health information.

We will only use sensitive information:

– For the primary purpose for which it was obtained.
– For a secondary purpose directly linked to the primary purpose.
– With your consent, or as required or authorized by law.

**Third Parties**

Whenever reasonable and feasible, we will collect your Personal Information directly from you. However, in some cases, we may receive information from third parties. In such instances, we will take reasonable steps to ensure you are aware of the information provided to us by the third party.

**Disclosure of Personal Information**

We may disclose your Personal Information in various circumstances, including:

– Third parties with your consent for use or disclosure.
– When required or authorized by law.

**Security of Personal Information**

We store your Personal Information in a manner that safeguards it from misuse, loss, and unauthorized access, modification, or disclosure.

When your Personal Information is no longer required for the purpose for which it was obtained, we will take reasonable steps to either destroy or permanently de-identify your information. However, most Personal Information will be stored in client files, which we will retain for a minimum of 7 years.

**Access to Your Personal Information**

You have the right to access the Personal Information we hold about you and to update or correct it, subject to specific exceptions. If you wish to access your Personal Information, please contact us in writing.

Emerald Euro Chauffeur will not charge a fee for your access request but may apply an administrative fee for providing a copy of your Personal Information. To protect your Personal Information, we may request identification from you before releasing the requested information.

**Maintaining the Quality of Your Personal Information**

Ensuring the accuracy, completeness, and currency of your Personal Information is crucial to us. We will take reasonable steps to verify that your information is up to date and accurate. If you find that the information we hold is outdated or incorrect, please inform us promptly so we can update our records and continue providing you with high-quality services.

**Policy Updates**

This policy may change periodically and will be accessible on our website.

**Privacy Policy Complaints and Enquiries**

If you have questions or concerns about our Privacy Policy, please contact us at: [info@emeraldeurochauffeur.com.au].